Guide To The Underground

I’ve been to this bar a few times with friends and unfortunately the customer service from Sandra has been consistently poor. Her attitude towards customers often comes across as abrupt and dismissive.

This also hasn’t been a one-off. It’s been the same on several visits, and after looking through other reviews on this page it seems we’re not the only people who’ve experienced it.

It’s a shame because I do really like the bar itself and we always end up going there when we’re in Glasgow.

We’ve visited this bar a number of times when coming through to Glasgow and we usually enjoy the music, the atmosphere among the customers, and especially the karaoke. The DJ/karaoke host on our last visit was excellent and really created a great atmosphere.

Unfortunately our experience was seriously overshadowed by a member of staff called Sandra. My friend Emma asked, quite innocently, if cocktails were available and was told abruptly that she couldn’t have one because “this is a man’s bar.” The way it was said felt dismissive and ostracising. It’s not something you would expect to hear in a venue connected to a community that usually prides itself on inclusivity.

What made it particularly uncomfortable for me is that Emma is a close friend who has supported me through many of the experiences that a lot of gay people go through. Bringing her into what should be a social space where people feel comfortable, only to have her spoken to like that, was genuinely embarrassing.

Later in the evening when I went to order our final drink, Sandra paused and said she was deciding whether she should serve me. I explained that we had only had around four drinks throughout the evening, to which she replied “four drinks in here, you mean?” and laughed, suggesting we must have been drinking elsewhere.

She then commented that my friend looked “much drunker” than I did. I explained that Emma was simply a bit giddy from enjoying the karaoke. Sandra responded by saying that people aren’t allowed to get too giddy or drunk in the bar, but then still chose to serve us anyway, which made the whole interaction feel unnecessarily confrontational and inconsistent.

I should also mention that I work in hospitality myself and fully understand licensing laws and the responsibility staff have when it comes to refusing service if someone is intoxicated. That wasn’t the issue here. What felt uncomfortable was the way the situation was handled and the tone that was used.

This also didn’t feel like a one-off incident. We’ve experienced similar behaviour from the same member of staff on several visits but have mostly brushed it off in the past because she clearly has a strong personality behind the bar. However on this occasion it crossed the line into being unnecessarily rude and unwelcoming.

It’s a shame because we genuinely enjoy the venue, the music, and the karaoke, and the atmosphere among the customers is usually great. Experiences like this, however, leave a very poor impression and risk putting people off returning.

Badly needs disinfectant and new toilet seats/toilets. Badly needs cleaning everywhere! New difrent colour paint instead od 20 year old paint work. Broken mirrors and wires and seats covered in black duck tape. Hygiene is a 0.glases with lipstick obviously not being washed and rinced in the proper way. Everything needs washed in their properly 😒

Had an amazing night at Underground! The staff were super friendly and welcoming, and the karaoke made the whole place such a fun vibe. Great spot for a lively night out in Glasgow—I’ll definitely be back!

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One of my favourite bars in town—warm, welcoming, and full of character. The staff and regulars are genuinely friendly, and the atmosphere is always upbeat. It’s independently owned and managed, which means none of that soulless chain vibe. You can tell the owner really cares, and it shows in every detail.

Bruce’s karaoke nights are legendary—great energy, great crowd, and always a few surprises. Independent bars like this go the extra mile, and this one’s a gem. Highly recommend.