Guide To Arcobaleno

Avoid at all costs!!!!!

After being catfished by a seemingly professional website and it coming up first in the google search for drag brunches, we failed to read all of the terrible reviews. We were not the first and I’m sure we will not be the last to fall victim to this fraudulent business. We arrived to a closed venue and were unable to contact anyone. We had come to Brighton from London to celebrate a 40th birthday. It was completely ruined. We went into the pub opposite the venue and they told us how often they have witnessed this awful scam. They gave us the name of the business owner, who continues to take peoples money for special ocassion with no intention of opening the venue. They said he often does not pay the artists either, on the odd ocassion they do open. They also suggested writing to the local paper who are well aware of this man and his shameless scam. I urge anyone who has had a similar experience to write to the ARGUS NEWS PAPER. This needs to be stopped!

I booked Haus of Caberet (Brighton) for our Christmas Party this year, back in September. We paid £40 in a taxi to get to the venue, plus over £150 for two of us to go, to discover when we got there that it was closed – so another £40 to get us back to where we came from. All money, wasted. We had no confirmation of this, and had even received our menu choices just 5 days prior. We placed our order, got a confirmation…and then today, I receive an email asking if we had a good time and asking me to leave a review on Trip Advisor!!

We bumped into two other parties who turned up for the dinner/show. One couple who had booked through First Table, and another party who had travelled down to Brighton from Liverpool for a hen do – all left disappointed. We all tried calling, but the phone just went to voicemail. No emails have been answered, nor have they responded on social media.

I honestly cannot believe that a legitimate business with two venues (one of which a friend of mine has previously been to and had a great time!) can get away with this. Looking at their Google reviews, this has happened frequently over the last couple of months with no-one seemingly able to get their money back. Appalled, disappointed, and generally sad for anyone else who has this experience.

AVOID!!

We have no experience to share! We waited outside for an hour last night. There was no notification of cancellation and they have our £300! I would be wary if you have a planned up coming booking! We did however go to The Bristol pub across the road where we had a lovely meal with our friends. The staff said this is a very common occurrence.

Terrible service, cold food, poor entertainment which was only 5 minute segments. Aggressive events manager. Ruined what was supposed to be a nice surprise for my hen do. We waited 1 hour for our first drink and another hour for our 2nd drink. We were there for 3½ hours, maybe a little more and only received 2 drinks. 3 course meal was booked in premium seating which WAS NOT premium. When the food started to come out the so called cabaret began and we had our backs to it so could not eat meal and watch at the same time. Not once has anyone received a reply from any complaint, it just appears to have been deleted. I believe that all drinks that people were ordering were going to other people’s tables as we know for a fact that one of our ladies drinks was just dumped on another table because ppl sat next to us brought them over to our table! I spoke to the events manager who was very abrupt with me saying that she needed to get the drinks order out and would I like a drink, to which I said no, I am not willing to wait another hour for a drink, she said if it’s a complaint then she would sort it out after the drinks were sent out (basically saying my need to talk to her wasn’t important), I said no, you will listen to what I have to say and that is. We will not be paying for any drinks tonight and can you clarify that my daughter in laws card WILL NOT BE CHARGED FOR THIS RUBBISH SERVICE. She assured me that they can’t charge the card and it’s ok that we don’t pay. I wouldn’t recommend the Brighton venue, food was sat on a tray ready to be delivered to tables where people were walking past back and forth to the toilets and placed beneath and air conditioning until so when it arrived at tables by one member of staff with 1 plate in each hand, it was barely warm. We were still waiting for dessert 1 hour after our main and decided to leave rather than wait another second as the food wasn’t nice anyway. The whole setup was poorly organised. Not enough staff to cover service and the staff that were there didn’t seem to have a clue what they were doing. Never again! The worst service I have ever experienced in my entire life. Please don’t waste your money on this venue! It needs to be closed down instead of taking people’s money for a service that they clearly can’t fulfill!

This year my partner and I hosted an Anniversary party at Proud in Brighton. Though the London based private hire team were very difficult to contact, hard to communicate with and at times felt lost on what was going on, the Brighton team at the venue, including the manager, tech engineer, chef and supporting staff, were all brilliant.

We hired out a DJ for the night and booked a photo booth, which were perfect for the party. The venue can stay open until 2am which is amazing for anyone looking to party into the night. It also has a great light and sound system to create a party atmosphere. In the end we had a very fun night with a lot of dancing and good memories made.

The venue itself is a little worn down, but if you’re looking to have a party and enjoy yourselves with friends and family, it does the job perfectly. The setting and atmosphere were great and the drinks/food were all nice.

My advice to anyone planning to host and do something similar would be to get in touch with the Brighton Manager rather than contacting the company through the London office – the Brighton team genuinely care about you having a good time and understand what is needed to ensure that comes to fruition.