Guide To Arcobaleno

Terrible service, cold food, poor entertainment which was only 5 minute segments. Aggressive events manager. Ruined what was supposed to be a nice surprise for my hen do. We waited 1 hour for our first drink and another hour for our 2nd drink. We were there for 3½ hours, maybe a little more and only received 2 drinks. 3 course meal was booked in premium seating which WAS NOT premium. When the food started to come out the so called cabaret began and we had our backs to it so could not eat meal and watch at the same time. Not once has anyone received a reply from any complaint, it just appears to have been deleted. I believe that all drinks that people were ordering were going to other people’s tables as we know for a fact that one of our ladies drinks was just dumped on another table because ppl sat next to us brought them over to our table! I spoke to the events manager who was very abrupt with me saying that she needed to get the drinks order out and would I like a drink, to which I said no, I am not willing to wait another hour for a drink, she said if it’s a complaint then she would sort it out after the drinks were sent out (basically saying my need to talk to her wasn’t important), I said no, you will listen to what I have to say and that is. We will not be paying for any drinks tonight and can you clarify that my daughter in laws card WILL NOT BE CHARGED FOR THIS RUBBISH SERVICE. She assured me that they can’t charge the card and it’s ok that we don’t pay. I wouldn’t recommend the Brighton venue, food was sat on a tray ready to be delivered to tables where people were walking past back and forth to the toilets and placed beneath and air conditioning until so when it arrived at tables by one member of staff with 1 plate in each hand, it was barely warm. We were still waiting for dessert 1 hour after our main and decided to leave rather than wait another second as the food wasn’t nice anyway. The whole setup was poorly organised. Not enough staff to cover service and the staff that were there didn’t seem to have a clue what they were doing. Never again! The worst service I have ever experienced in my entire life. Please don’t waste your money on this venue! It needs to be closed down instead of taking people’s money for a service that they clearly can’t fulfill!

This year my partner and I hosted an Anniversary party at Proud in Brighton. Though the London based private hire team were very difficult to contact, hard to communicate with and at times felt lost on what was going on, the Brighton team at the venue, including the manager, tech engineer, chef and supporting staff, were all brilliant.

We hired out a DJ for the night and booked a photo booth, which were perfect for the party. The venue can stay open until 2am which is amazing for anyone looking to party into the night. It also has a great light and sound system to create a party atmosphere. In the end we had a very fun night with a lot of dancing and good memories made.

The venue itself is a little worn down, but if you’re looking to have a party and enjoy yourselves with friends and family, it does the job perfectly. The setting and atmosphere were great and the drinks/food were all nice.

My advice to anyone planning to host and do something similar would be to get in touch with the Brighton Manager rather than contacting the company through the London office – the Brighton team genuinely care about you having a good time and understand what is needed to ensure that comes to fruition.

This was our first visit to Brighton and we loved the cabaret! The atmosphere was great and the host of the show was an incredible singer, we absolutely loved the burlesque performances from both acts on the night. However, the waiter (tall, young man, light brown hair) that was serving our section was absolutely incompetent. As a group we normally don’t find issue with service especially because we work in hospitality and retail but our waiter upon entry hadn’t realised we had sat down, we waited for 15/20 mins to be served and after that he gave us one wrong drink. When we got the wrong drink we just shrugged it off and decided that we didn’t want to fuss over changing the order so we left it. Moreover, when ordering he gave us the wrong information on what drinks were included in our package, which isn’t the end of the world however after asking for water on 3 separate occasions we had honestly had enough. In the end we were charged our bill which was all fine but he let us use the card machine and put our own totals in which I think if we were a different type of people we could have tampered with that, I think this a big oversight. Finally he didn’t inform us that we had to have a stamp and bring our receipt downstairs after the show so we had to squeeze past everyone in a tight exit to go back and find our receipt. The waiter clearly didn’t know what was going on, he also messed up the other tables with the receipts in our section. He also seemed to be bumping into other members of staff and I do appreciate not everyone has to be perfect in their jobs however he seemed to find the situation funny which honestly we did not appreciate. However in saying that we cannot praise enough the level of performance and the other staff in the venue, I never leave negative reviews like this but it was unfortunately warranted with this member of staff.

Absolutely shocking ! Price was extremely high so was expecting a decent meal … went home hungry after being served what I would call a joke ! 8 people in our group and not one meal was eaten ! Young lady came to serve us , who couldn’t answer our questions because it was her first night …. 10 mins into her shift she walked out. Waited a long time for drinks after this. Entertainment was OK but not great. At the end £130 was added to the bill for an entertainment fee !! After paying £63 for the ticket we asked for this to be removed. I would not recommend this night to anyone ! A real let down

An absolutely amazing night and the atmosphere was incredible. The drinks were so good and the price was great.

Our waitress Leisa was so helpful and kept us topped up all night.

Thank you for an amazing time and making my birthday one to remember!